FAQ

Scarefest 2020 Has Been Cancelled!
Please read the statement from our owner on our home page for details. More news about our new dates will be forthcoming.

We hope you fill find the following answers to our Frequently Asked Questions helpful. We also suggest joining our Facebook Fan Group and posting your own questions there.

Simply click on the topic to open the associated questions.

At The Expo

Yes! We do our best to maintain a family friendly atmosphere on the convention floor. We even devote Sunday to sponsoring activities to entertain the kids. That being said: We cannot guarantee that none of our vendors will have items that someone might find objectionable and some of the cosplay can get a bit risque. Treat us like you would a PG movie.  

Sometimes specific seminars will have age limits left to the discretion of the presenter.

Once the remodeling of the convention center is complete this answer will change, but for now:  Because of the lack of on-site restaurants, over the past several years we have been bringing in food trucks to service our guests. Unfortunately, the maze of rules that the convention center enforces makes us park them in places that can be “inconvenient”. Rest assured that this is an issue that we take seriously and we are doing all we can to provide refreshments to our con-goers in the best way possible. We will do our best to announce what is available and where they are parked during the expo.

Also, downtown Lexington has many great restaurants close by; several of which are sponsors of The Scarefest. Step out the door and Google will take you right to them.

We wish we knew. 

Probably not. Much of our merchandise is offered as a one-time souvenir item. T-shirts in our current design almost always sell-out down to a few sizes. We try to pre-sale as much as possible so that we can best gauge what sizes we need, but we always end up with only a couple of sizes left over.

We do plan on offering an online store where our generic logo merchandise will be available year-round in the near future.

Yes, we bring in some the most talented and reputable tattoo artists in the region for The Scarefest.  Their booths are carefully and constantly monitored and inspected for cleanliness and health code adherence.

Many of our regulars get almost yearly tattoos of celebrity signatures.

Of course all passes get you access to the expo floor and all of our seminars and celebrity panels and Q&A’s. VIP level passes also gain early access to the expo floor.

Some off-site events may or may not be included in your ticket price. Of course VIP level passes get access to our VIP Party. All passes will get you into our film festival screenings. Other events may not be included and some may offer a discount from the public price.

Please watch individual event website and flier postings for clarity.

With the ongoing remodeling of the convention center, your guess is as good as ours at this point. We will try to have that information at our own info booth on the convention floor. But experience tells us that even when they are made available, the convention center ATM’s cash does not last long with a crowd our size. 

Most do nowadays, but many don’t. That is totally up to the individual vendors.

It’s always a good idea to have cash on hand lest that special item eludes you.

The Lexington Convention center is undergoing major renovations. If we stayed in September this year all of patrons would be required to help hang drywall and we could only book celebrities that were licensed electricians and plumbers.

Seriously though, this was the earliest date we could get because of the ongoing construction. When it is finished we will see what dates work best. The alternatives were to either move to a MUCH smaller venue and limit our crowd to less than half of what we usually get or move the convention completely to another city. 

That’s a good question and we are darned happy you asked!

Lexington KY is not known for it’s availability of parking spaces. It’s not that they aren’t there – they just aren’t really marked all that well.

In reality there are over 10,000 parking spaces within easy walking distance of the convention center. Eventually the reconstruction of the center will include a convenient parking garage next door. Until that is finished everyone’s first choice is the High Street lot right in front of Rupp Arena. But since that can get filled up during peak times here are some resources that should help.

The convention center’s official parking guide.

A really handy website with maps, instructions and even an app for your phone.

 

Celebrity

Our most frequent question is one we can’t answer! The Scarefest does not include an autograph price in our celebrity contracts. Most will run between $10 and $100 but we have found that many of our celebrities do not even set their price until they see what others are charging. In the past when we have tried to collect this information ahead of time, it was deemed “wildly inacurate.” HOWEVER…If you will post about a specific celebrity in our Facebook Group, many of of fans will have some guidance from experience, so you will know what to expect.

Some do. Some don’t. Most that choose not to, do it that way to avoid holding up their lines longer than necessary. For a specific celebrity, we suggest posting in our Facebook Fan Group. Most of the time some of our fans will know how a celebrity has handled selfies in the past.

Generally, no. All photos and videos of the celebrities require their permission and participation. Even authorized media (those with a Media Pass and Staph photographers) must first obtain permission from Star’s Row Security Staph before taking pictures and filming.

Don’t count on it. While some may, it is still not common practice. 

It varies. Celebrities are generally expected to be at their booth during the expo hours while they are in town (less breaks and meals of course). Most will make their way onto the floor during the VIP early admission period.

Sometimes flight scheduling requires that they arrive a little late on Friday or leave a little early on Sunday. We try to announce this information as it becomes available.

Some celebrities, by contract, will only appear on the expo floor during set times. This information will be clearly posted on the website and announced as it becomes available.

If a celebrity, due to other obligations, is not scheduled to appear all weekend we will post this information as clearly as possible on their appearance banners. Watch our website and social media posts for updates as this information can change as the date approaches.

Also keep in mind that sometimes circumstances are out of our control. We can never absolutely guarantee appearance times.

 

Maybe not, but you really should. 

Stars attend conventions such as ours as “part of their job”. For some, conventions sales are a major source of their income. While there may be opportunities through the course of the weekend to converse with them, if you approach them at their booth they are “on the clock”. 

Good manners dictate that you never hold up a star’s line if you are not at their table to purchase something. Most of our celebrities over the years have been more than happy to spend generous amounts of time talking to their fans. But one should not abuse that generosity.

The parties and events are another story. Many of our celebrities will attend the VIP party and usually a few make an appearance or two at other other events through the course of the weekend. Those that do are there to interact with their fans. But remember, the parties and events are not photo ops! Always ask if it’s OK to take a picture with them. Heck, if they like you they may offer!

We can’t tell you until the contract is signed. Period. As soon as a celebrity is officially booked, we announce them on the following Friday night via Scarefest Television and post about it on our social media. We do NOT announce celebrities on verbal commitments. We even have to be careful about letting staph members know who we are in negotiations with because it invariably gets into the public as “I know something you don’t know”. 

Our annual game plan is to announce a few (usually between 2 and 6) celebrities leading up to the holiday season following the expo to spur Christmas sales. Then we take a step back and really look at what direction we want to take the lineup and start contacting agents the first of the year.

As contracts are finalized (usually a 30-60 day process) we start announcing our lineup for the coming year. Because we have to allow so much time for the celebrities to check their schedules for such things as other appearances, filming schedules, and even family events we usually start seeing the results in March and April and then on into early summer.

Once we have a good idea who is not going to be able to appear from that initial round of contacts, we then reach out again on a smaller, more focused scale to fill in our lineup. This is why we are more often than not announcing celebrities right up to the week of the convention.

Unless our announcements and announcement banners say otherwise, all celebrities are expected to be on hand all three days. 

Sometimes schedules change of course. Sometimes a filming schedule might change and they have to cancel Friday or decide they need to fly out Sunday to meet other obligations after we book them. When a celebrity’s schedule changes we do our best via updated website banners and announcements via our social media accounts.

And of course sometimes due to flight delays they arrive late on Friday or decide they need to leave early Sunday to make it through airport security in time to catch a flight. These schedule adjustments will be announced over the public address system at the expo.

There’s probably nothing we can do about it. 

If a guest cancels early enough, we will try to replace them with someone of similar stature. This sounds easy until you remember that most celebrity contracts take a month or more to get finalized. If they cancel close to the expo date we have very few options.

We hate it as much as you do! How can we say that? Because we hate disappointing our fans… and we buy non-refundable plane tickets.

In the end though, ask any seasoned convention goer and they will tell you never to attend any convention based only on the appearance of any single celebrity. All conventions experience cancellations and we have been blessed to have relatively few over the years. There is a lot of life going on out there in the real world.

Off-Site Events

Our shuttles always start from either the pickup/drop-off area in front of the Hyatt Regency, or if that area is too crowded, they will stop just past that on West High Street towards Rupp Arena. 

It depends on the specific event. Some of our parties and events serve alcohol and therefore may be limited to ages 21 and up depending on the venue. Whenever we know of an age limitation we will do our best to post the details on the event’s page and fliers ahead of time.

We wish we knew. 

Any off-site event held on Friday, Saturday or Sunday that is an actual part of The Scarefest will have shuttle service. For 2020 we even plan on offering shuttle service after hours to some of the local haunted attractions that support us year after year. Some Thursday launch activities may also have shuttle service but please watch website postings and fliers for details.

Of course all passes get you access to the expo floor and all of our seminars and celebrity panels and Q&A’s. VIP level passes also gain early access to the expo floor.

Some off-site events may or may not be included in your ticket price. Of course VIP level passes get access to our VIP Party. All passes will get you into our film festival screenings. Other events may not be included and some may offer a discount from the public price.

Please watch individual event website and flier postings for clarity.

Tickets

Day and weekend passes do NOT sell out! Our Gold and Platinum VIP passes are sold in limited numbers and can and usually do sell out (sometimes months) before the expo dates.

Not really. If the technology gods are kind we can scan your ticket code directly from your smart phone. But let’s face it, technology is a fickle mistress and it never hurts to bring the printed copy. We do however, maintain records of all purchases for when all else fails.

Of course all passes get you access to the expo floor and all of our seminars and celebrity panels and Q&A’s. VIP level passes also gain early access to the expo floor.

Some off-site events may or may not be included in your ticket price. Of course VIP level passes get access to our VIP Party. All passes will get you into our film festival screenings. Other events may not be included and some may offer a discount from the public price.

Please watch individual event website and flier postings for clarity.

For our Platinum Pass packages, we purchase blocks of rooms in our host hotels. The price of the rooms are then passed on to you via the purchase of the pass. The hotels literally have no record of your transaction at that time.

As the expo approaches (and we have sold out of Platinum pass packages) we then turn in our lists to the hotels and rooms are assigned. Even then, the rooms are not held under their normal reservation system. Instead they are handled by people assigned specifically to our blocks. If you think you need to check on the room reservation from your Platinum Pass package, please contact us directly at info@thescarefest.com and we will help you.

Check your spam folder. Wait a few hours then check it again. If they are still not there, contact us via email or via one of our Facebook Messenger with your name, date the tickets were purchase, and the email address you used. At that  time we will ask you to check your spam folder.

Our experience is that 99% of the time when ticket emails get lost they land in spam folders. 

That being said…sometimes things do go wrong. We will gladly resend the ticket email…probably straight to your spam folder.

The Lexington Convention center is undergoing major renovations. If we stayed in September this year all of patrons would be required to help hang drywall and we could only book celebrities that were licensed electricians and plumbers.

Seriously though, this was the earliest date we could get because of the ongoing construction. When it is finished we will see what dates work best. The alternatives were to either move to a MUCH smaller venue and limit our crowd to less than half of what we usually get or move the convention completely to another city. 

Vendors

Yes, we bring in some the most talented and reputable tattoo artists in the region for The Scarefest.  Their booths are carefully and constantly monitored and inspected for cleanliness and health code adherence.

Many of our regulars get almost yearly tattoos of celebrity signatures.

Most do nowadays, but many don’t. That is totally up to the individual vendors.

It’s always a good idea to have cash on hand lest that special item eludes you.

The Lexington Convention center is undergoing major renovations. If we stayed in September this year all of patrons would be required to help hang drywall and we could only book celebrities that were licensed electricians and plumbers.

Seriously though, this was the earliest date we could get because of the ongoing construction. When it is finished we will see what dates work best. The alternatives were to either move to a MUCH smaller venue and limit our crowd to less than half of what we usually get or move the convention completely to another city. 

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