The Lexington Convention center has been undergoing major renovations. Had Covid-19 not hit the country, in 2020 if we had stayed in September all of patrons would be required to help hang drywall and we could only book celebrities that were licensed electricians and plumbers.
Seriously though, this was the only workable date we could get because of the construction in 2020. Despite 2020’s cancellation we were excited to see how having a HORROR convention during the peak of the HALLOWEEN season would work and decided to keep it going forward.
Check your spam folder. Wait a few hours then check it again. If they are still not there, contact us via email or via one of our Facebook Messenger with your name, date the tickets were purchase, and the email address you used. At that time we will ask you to check your spam folder.
Our experience is that 99% of the time when ticket emails get lost they land in spam folders.
That being said…sometimes things do go wrong. We will gladly resend the ticket email…probably straight to your spam folder.
For our Platinum Pass packages, we purchase blocks of rooms in our host hotels. The price of the rooms are then passed on to you via the purchase of the pass. The hotels literally have no record of your transaction at that time.
As the expo approaches (and we have sold out of Platinum pass packages) we then turn in our lists to the hotels and rooms are assigned. Even then, the rooms are not held under their normal reservation system. Instead they are handled by people assigned specifically to our blocks. If you think you need to check on the room reservation from your Platinum Pass package, please contact us directly at info@thescarefest.com and we will help you.
Of course all passes get you access to the expo floor and all of our seminars and celebrity panels and Q&A’s. VIP level passes also gain early access to the expo floor.
Some off-site events may or may not be included in your ticket price. Of course VIP level passes get access to our VIP Party. All passes will get you into our film festival screenings. Other events may not be included and some may offer a discount from the public price.
Please watch individual event website and flier postings for clarity.
Not really. If the technology gods are kind we can scan your ticket code directly from your smart phone. But let’s face it, technology is a fickle mistress and it never hurts to bring the printed copy. We do however, maintain records of all purchases for when all else fails.
Day and weekend passes do NOT sell out! Our Gold and Platinum VIP passes are sold in limited numbers and can and usually do sell out (sometimes months) before the expo dates.
